Terms and Conditions JOM99

By accessing, registering for, or using any service offered by JOM99 through the website jom99.vin or our mobile app, you acknowledge that you have read, understood, and agreed to be bound by all terms and conditions contained in this document.

These Terms and Conditions constitute a legally binding contract between you ("Member" or "User") and jom99 ("Company", "We", or "Platform"). If you do not agree with any part of these terms, you are not permitted to use our platform.

These terms are to be read together with Privacy Policy and Responsible Gaming Guide ours, all of which together form the entire agreement between you and JOM99.

To register and use jom99 services, you must meet the following eligibility requirements:

• Be at least 18 years old on the date of registration.
• Having full legal capacity to enter into a binding agreement.
• Not a resident or citizen of any country or territory where online gambling is fully prohibited by local law.
• Not declared legally incompetent by any court or qualified body.
• Not currently enrolled in any self-exclusion program operated by JOM99 or any regulatory authority.

JOM99 reserves the right to request proof of age at any time. Any account found to belong to an underage individual will be suspended immediately and all balances and winnings may be forfeited.

Each user is only permitted to hold one (1) account only at jom99. Multiple account registrations by the same individual — whether using different information, different devices, or different IP addresses — are strictly prohibited and may result in all associated accounts being suspended.

During registration, you are required to:

• Providing true, accurate, and complete personal information, including your full name, phone number, and any other required details.
• Choosing a strong password and keeping it confidential from others.
• Updating your account information whenever any changes occur.
• Completing the identity verification (KYC) process when requested by jom99.

You are fully responsible for all activities that occur in your account. JOM99 will not be liable for any losses resulting from unauthorized account use arising from your own negligence in safeguarding your login credentials.

The KYC process may require you to submit copies of valid identification documents such as a national ID, passport, or driving licence. All documents are processed confidentially and securely in accordance with Privacy Policy ours.

JOM99 accepts deposits via a range of payment methods available to Malaysia users, including FPX, local bank transfers, Touch 'n Go eWallet, GrabPay, and supported cryptocurrencies. All deposits are processed instantly upon confirmation.

Deposit Limits:

• Minimum deposit: RM 20 per transaction.
• Maximum deposit: Depends on your chosen payment method and account level.
• Daily, weekly, and monthly deposit limits can be set by members themselves through account settings as part of our commitment to responsible gaming.

Withdrawal Terms:

• Withdrawals are only processed to accounts or wallets registered under the same member's name.
• Members must complete KYC verification before their first withdrawal request is processed.
• Withdrawals are processed within 5 minutes for fully verified accounts.
• Minimum withdrawal: RM 50 per transaction.
• JOM99 reserves the right to request additional supporting documents for withdrawals exceeding certain limits as an anti-money laundering (AML) precaution.

JOM99 offers a variety of bonuses and promotions to members from time to time, including welcome bonuses, reload bonuses, cashback, exclusive VIP offers, and more. All bonuses are subject to specific wagering (rollover) requirements, which will be clearly stated in each offer.

General Bonus Terms:

• Each bonus has its own wagering requirements that must be met before a withdrawal can be made.
• Bonuses may only be used by a single member and are non-transferable.
• JOM99 reserves the right to void any bonus if there is evidence of abuse, fraud, or attempts to manipulate the bonus system.
• Using multiple accounts to claim bonuses is prohibited and will result in the cancellation of all related bonuses and wins.
• The validity period of each bonus will be stated in the respective offer. Unused bonuses will expire automatically once the validity period ends.
• JOM99 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice.

For more details on each active promotion, members can check the Promotions section of the platform or contact our support team via 24/7 Live Chat.

All games available on the jom99 platform use an independently certified Random Number Generator (RNG) to ensure the fairness and transparency of every game outcome. No manipulation or interference with game results can be made by any party, including jom99 itself.

• Each game has its own rules and Return to Player (RTP) percentage, which can be viewed in the respective game information.
• Wagers that have been confirmed and accepted by the system are final and cannot be cancelled.
• In the event of a technical disruption during an active game, jom99 will endeavour to restore the game to its state prior to the disruption, or cancel the round in question and return the wagered amount to the member's account.
• For Live Casino games, decisions made by the dealer are final once confirmed by the system.
• Members are prohibited from using any automated software, bots, or other technical means to gain an unfair advantage in games.
• Attempting to exploit any technical errors or inconsistencies in games is prohibited and may result in account suspension.

JOM99 is committed to maintaining a safe, fair, and enjoyable gaming environment for all members. As such, the following conduct is strictly prohibited on our platform:

• Using offensive language, making threats, or harassing other members or support staff.
• Engaging in any form of fraud, including the use of false information during registration or transactions.
• Attempted money laundering or suspicious financial activity through the platform.
• Sharing your login credentials with others or allowing another person to use your account.
• Conducting cyberattacks, attempting to hack, or disrupting jom99 systems.
• Spreading false or misleading information about jom99 to the public.

Any breach of the above rules may result in immediate account suspension, forfeiture of account balance, and legal action where applicable.

JOM99 respects the privacy of all members and is committed to protecting your personal information. The collection, use, and storage of your personal data is governed entirely by Privacy Policy our detailed guidelines.

In summary, we collect the necessary data to:

• Verifying your identity and fulfilling KYC/AML requirements.
• Processing financial transactions securely.
• Providing effective customer support.
• Complying with legal and regulatory obligations.
• Enhancing the user experience through relevant data analysis.

We will not sell, rent, or disclose your personal information to third parties without your consent, except where required by law or regulatory obligations.

JOM99 reserves the right to suspend, restrict, or close any member account at any time for the following reasons:

• Violation of any section of these Terms and Conditions.
• Suspected fraud, money laundering, or other illegal activity.
• Providing false information during registration or the KYC process.
• Legal compliance requirements or directives from regulatory authorities.
• Self-exclusion requests submitted by members themselves.

Members may also request to close their own account at any time by contacting our support team. Any valid balance in the account will be returned upon completion of the review process, provided no related terms have been violated.

Self-Exclusion: JOM99 fully supports responsible gaming. Members who feel they need a break from the platform can activate the self-exclusion feature, which will block account access for a chosen period. For more information, visit the Responsible Gaming ours.

To the extent permitted by applicable law, jom99 shall not be liable for:

• Any financial losses incurred by members as a result of gaming activity on the platform.
• Service disruptions caused by factors beyond our control, including internet outages, third-party issues, or force majeure events.
• Data damage or loss caused by unavoidable technical disruptions.
• Actions or omissions by third-party service providers used within the platform.
• Losses arising from unauthorized use of your account resulting from your own negligence.

In all circumstances, JOM99's maximum liability to any member is limited to the total amount deposited by that member in the 30 days prior to the claim being made.

JOM99 reserves the right to modify, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Amendments take effect immediately upon publication on our website.

We will endeavor to notify members of significant changes via in-platform notices or email. However, it is your responsibility to check this page periodically to ensure you are always aware of the latest terms.

Continued use of the jom99 platform after any amendments to the terms are published constitutes your acceptance of and agreement to those changes. If you do not agree with the revised terms, you must stop using our platform.

If you have any questions, concerns, or complaints regarding these Terms and Conditions or your use of the JOM99 platform, our support team is ready to assist you.

You can reach us via:

• Live Chat: Available 24 hours a day, 7 days a week, directly within the jom99 platform or mobile app.
• Email: [email protected] (reply within 24 hours)
• FAQ: Visit the FAQ us for instant answers to common questions.

We are committed to resolving every inquiry and complaint fairly, transparently, and within a reasonable timeframe. Member satisfaction is our top priority in every interaction.