Privacy Policy JOM99

Jom99 ("we", "Platform" or "jom99") operates the website jom99.vin and the related mobile app. We take the privacy of every member who entrusts us with their personal information very seriously.

This Privacy Policy clearly outlines what information we collect, why we need it, how it is used, and the steps we take to keep your data safe at all times. This is not a document written merely to satisfy legal requirements — we genuinely want you to understand and feel comfortable with how we handle your information.

By using jom99's services, you agree to the collection and use of information as described in this policy. If you have any questions after reading this document, our team is available via Live Chat 24/7.

We collect information necessary to provide a safe, fair, and responsible service. Below is a summary of the types of data involved:

We only collect data that is strictly necessary. No excess information is gathered for purposes unrelated to the services you use.

Every piece of information we collect is used for a clear and specific purpose. Here are the primary ways we use your personal data:

• Account Management: Processing registrations, verifying identities, and securely managing your account on an ongoing basis.
• Transaction Processing: Handling deposits, withdrawals, and all financial activities related to your jom99 account.
• Platform Security: Detecting and preventing fraud, money laundering, and unauthorized access to your account.
• Legal Compliance: Fulfilling obligations under AML laws, KYC requirements, and applicable regulatory reporting requirements.
• Customer Support: Assisting you when you contact our support team with any enquiry or issue.
• Responsible Gaming: Monitoring usage patterns to identify signs of problem gambling and offering appropriate assistance.
• Service Improvement: Analyzing aggregated usage patterns to enhance your platform experience.
• Communication: Sending important account-related notices, security updates, and promotional information (if you have opted in).

We will not use your data for any purpose beyond those stated above without first obtaining your consent.

Jom99 does not sell, rent, or trade your personal information to any third party for their own marketing purposes. However, there are certain situations where data sharing may be necessary:

• Payment Service Providers: Required information is shared with approved payment processors to securely complete your deposit and withdrawal transactions.
• Game Software Providers: Required game data is shared with software providers that supply games on our platform to ensure a seamless gaming experience.
• Authorities & Regulators: We will disclose required information to regulatory authorities, law enforcement, or judicial bodies when mandated by law.
• Identity Verification Services: KYC information is shared with third-party identity verification service providers that have undergone rigorous security assessments.
• Analytics Providers: Anonymised and aggregated usage data may be shared with analytics providers solely for platform improvement purposes.

All third parties we work with are required to meet data protection standards equivalent to our own. We have zero tolerance for irresponsible use of data by our partners.

Protecting your data is not merely a legal obligation — it is our moral duty to every member who trusts jom99. We continuously invest in the latest security infrastructure to ensure your information remains safeguarded at all times.

The security measures we use include:

• 256-bit SSL Encryption: All data transmitted between your device and our servers is protected with military-grade encryption.
• Two-Factor Authentication (2FA): An additional security layer to protect your account from unauthorized access.
• 24/7 Monitoring: Automated monitoring systems operate around the clock to detect any suspicious activity.
• Data Segregation: Member funds and sensitive information are stored in a fully isolated environment with strict access controls.
• Regular Security Audits: Our platform undergoes regular independent security audits to identify and address any vulnerabilities.
• Staff Training: All jom99 staff who handle member data undergo comprehensive data protection training.

While we take all reasonable steps to protect your data, no system can guarantee 100% absolute security. We encourage you to also protect your account by using a strong password and never sharing your login credentials with anyone.

Jom99 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you browse our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Preference Cookies: Saving your preferences such as language and display settings for a more convenient experience on your next visit.
• Analytics Cookies: Helping us understand how users interact with the platform for improvement purposes. This data is collected anonymously.
• Security Cookies: Used to detect fraudulent activity and protect your account from security threats.

You can manage your cookie settings through your web browser at any time. Disabling certain cookies may affect the functionality of some parts of our platform, but the choice is entirely yours.

As a jom99 member and as an individual whose personal data we handle, you hold the following rights, which we fully respect:

To exercise any of the above rights, please contact our support team via Live Chat or email at [email protected]. We will respond within the stipulated timeframe and ensure your rights are fully respected.

Jom99 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by applicable law.

• Active Account Data: Retained for the duration your account is active, plus any legally required period following account closure.
• Transaction Records: Retained for a minimum of 7 years to comply with applicable financial and AML legal requirements in Malaysia.
• KYC Documents: Retained for a minimum of 5 years after the business relationship ends, as required by regulatory requirements.
• Security Logs: Retained for 12 months for security investigation and fraud detection purposes.
• Communication Data: Customer support correspondence records are retained for 3 years for reference and quality control purposes.

When data is no longer needed and there is no legal obligation to retain it, we will securely delete or anonymise it in accordance with established procedures.

Jom99 services are strictly for individuals aged 18 and above. We do not knowingly collect personal information from children or minors.

If we suspect or discover that information has been collected from someone under the age of 18, we will immediately take the following steps:

• Suspending the relevant account immediately.
• Promptly deleting all related personal data.
• Reporting incidents to the relevant authorities when necessary.

If you are a parent or guardian and suspect your child has registered an account on our platform, please contact us immediately via Live Chat or our support email and we will respond within 24 hours.

Jom99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or improvements to the services we offer.

When there are significant changes to this policy, we will:

• Updating the "Last Updated" date shown at the top of this document.
• Displaying a clear notice on the platform's home page for a minimum of 14 days.
• Sending notices to members via email or in-platform notifications for significant changes.

We encourage you to review this page periodically. Continued use of the jom99 platform after any policy amendment indicates your acceptance of those changes. If you do not agree with the amended policy, please stop using the platform and contact us to close your account.

For any enquiries, requests, or concerns regarding your privacy and personal data protection, please reach us through the following channels:

• Live Chat: Available 24/7 directly within the jom99 platform or mobile app — the fastest way to get assistance.
• Privacy Email: [email protected] — dedicated to privacy and personal data protection enquiries.
• General Support Email: [email protected] — for general enquiries regarding your account and services.
• FAQ: Visit FAQ page us for instant answers to the most frequently asked questions.

We are committed to responding to all privacy-related enquiries within 3 business days. For more complex requests such as data access or deletion, the process may take up to 30 business days.